User Guide
About delivery and shipping charges
Yamato Transport
◆If you order by 3:00 p.m. on the same day, items that are in stock will be shipped on the same day or within 2 business days.
(Closed on Saturdays, Sundays and public holidays)
We will send you an order confirmation by email. You can specify the delivery date and time as you wish.
*Details about shipping charges can be found here .
Payment Method
credit
VISA / MasterCard / American Express / JCB
Cash on delivery (Yamato Transport)
You will pay at the entrance when the item is delivered. Payment is only accepted in cash, so please prepare the total amount in advance. A cash-on-delivery fee will be charged in addition to the shipping fee.
Please also pay the fee to the Yamato Transport delivery driver.
Please also pay the fee to the Yamato Transport delivery driver.
Returns and Cancellations
Return deadline
We will accept returns within 7 business days of receiving the product.
*If you wish to return an item, please contact us by email or phone.
*If you wish to return an item, please contact us by email or phone.
Return Shipping Fee
Returns due to customer's convenience will be at the customer's expense.
If the item is defective, we will cover the cost.
If the item is defective, we will cover the cost.
Description based on the Specified Commercial Transactions Act
| Distributor | Tara Blanca Ltd. |
|---|---|
| Name of the General Manager | Yasuko Pura |
| post code | 104-0061 |
| address | Ginza 3-chome Building 3F, 3-14-1 Ginza, Chuo-ku, Tokyo |
| Explanation of charges other than the product price | ・Consumption tax (10%) ・Shipping costs (For details, please see the page on shipping costs and payment methods.) If you choose cash on delivery as your payment method, you will be responsible for any cash on delivery fees. (For details, please see the page on COD fees.) |
| Application expiration date |
Defective products <br>Please be sure to check the product upon arrival. The following products will be exchanged immediately free of charge. Please return the product to us within 7 days of receiving it. ・Damaged or dirty products ・If the product you received is different from the product you ordered *We will promptly repair or replace any defective products. If we do not have the stock to exchange, or if you do not wish to exchange, we will accept a refund. Please contact us by phone or email. |
| Sales volume | Please check each product page. |
| Delivery time | Shipping will be done on the shop's business days. Please check the calendar in the "Business Days" section at the bottom of the top page. (Closed on Saturdays, Sundays, and public holidays) Normally, if you do not specify an order date, we can deliver your order on the next business day at the earliest. If you have a specific date and time in mind or if you are in a hurry, please let us know in the comments section. However, if the item is out of stock or during busy periods there may be delays, in which case we will contact you. <In the case of credit card or cash on delivery> If you place your order by 3pm on the same day, we will be able to ship your order within 1-2 business days if the item is in stock. *Orders placed before 3pm can usually be delivered the next business day. However, this does not include weekends, holidays, certain regions, or weather-related circumstances. *As we also sell in physical stores, we will update the stock status from time to time, but please note that items may be out of stock. |
| Payment Method | We accept the following payment methods: For more information, please see our Shipping and Payment page. ・Cash on delivery Please pay for the product when it is delivered. Cash on delivery fees apply. ・Credit card We accept VISA, MasterCard, American Express and JCB cards. We usually ship items within 1-3 business days. |
| Payment Deadline | This will be within 7 days after we send you a confirmation email. |
| Return deadline | We will accept returns within 7 business days of receiving the product. *If you wish to return an item, please contact us by email or phone. |
| Return Shipping Fee | Returns due to customer's convenience will be at the customer's expense. If the item is defective, we will cover the cost. |
| Service Name | Tara Blanca Official Online Shop |
| telephone number | 03-6281-5707 (Weekdays 11:00-18:00) |
| Public email address | shopnet@tarablanca.com |
| Home page address | https://www.tarablanca-shop.com/ |