Shopping Guide
<Q: Regarding orders>
Can I make a purchase without registering as a member?
Do you have out-of-stock items in stock?
I would like to add multiple items to my cart.
I would like to confirm the details of my order.
Can I order from overseas?
I want to know how to use the coupon code.
<Q. Regarding delivery>
Who is the delivery company?
How many days will it take to deliver after I place an order?
How do I specify delivery?
How much is the shipping fee?
Can I have one order delivered to multiple addresses?
I would like to change the delivery date/time.
What happens to my package if I am not there at the specified delivery time?
Can you issue me an itemized statement?
<Q. About payment method>
What kind of payment is available?
Can I issue a statement for credit card payments?
<Q. About membership registration>
I would like to confirm/change my registration details.
I want to unsubscribe/subscribe to the email newsletter.
<Q: About points and coupons>
When will points be awarded?
I want to know how to use points.
I want to check my accumulated points.
Do points have an expiration date?
What happens to my points when I use points or coupons?
How do I use a coupon code?
<A. About ordering>
Can I make a purchase without registering as a member?
Even if you are not a registered member, you can still place an order.
If you register as a member, you will be able to accumulate points that can be used for your next purchase, so please register. Click here to register as a member.
Do you have out-of-stock items in stock?
Products from the Online Shop are also sold at the Ginza Main Store. We update our inventory information in a timely manner, but in rare cases, if multiple items are purchased at the same time, the item may be marked as SOLD OUT. If the same item is in stock, we will give it priority, but we ask for your understanding if it is sold out.
I would like to add multiple items to my cart.
After adding a product to your cart, click the "Continue Shopping" button to return to the product page. If you add another product to your cart, it will be added to the cart along with the previous product.
I would like to confirm the details of my order.
Your order details will be included in the "Order Confirmation Email" we send you after you place your order. You can also check your order details by logging in to your account and viewing your order history.
Can I order from overseas?
We also ship overseas.
I want to know how to use the coupon code.
On the "Payment Method Settings" screen, enter (or copy and paste) a valid coupon code into the "Enter Shop Coupon" box.
Coupons will be sent to those who have registered for our e-mail newsletter during sales etc. Please be sure to register for our e-mail newsletter.
Subscribe to our newsletter here
<A. About delivery>
Who is the delivery company?
Your order will be delivered by Yamato Transport. After the product is shipped, you will be notified of the delivery slip number by email, so you can check the delivery status of your package using Yamato Transport's package inquiry system.
How many days will it take to deliver after I place an order?
Orders placed by 3:00 p.m. on the same day will be shipped the same day or within 2 business days. *Due to weather conditions, disruptions to transportation services, or congestion at shipping companies due to a sudden increase in logistics, delivery may be delayed from the scheduled delivery date and time. Thank you for your understanding.
How do I specify delivery?
You can choose during the ordering process.
How much is the shipping fee?
The shipping fees for each region at the TARA BLANCA online shop are as follows. *The following fees are applicable regardless of size. (Tax not included)
| Hokkaido | ￥1,110 | |
| North Tohoku | Aomori, Akita, Iwate | ￥810 |
| Southern Tohoku | Miyagi, Yamagata, Fukushima | ￥710 |
| Kanto | Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Kanagawa Prefecture, Tokyo, Yamanashi Prefecture | ￥710 |
| Hokuriku and Chubu | Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture, Gifu Prefecture | ￥710 |
| Shinetsu/Kansai | Niigata Prefecture, Nagano Prefecture, Osaka Prefecture, Kyoto Prefecture, Shiga Prefecture, Nara Prefecture, Wakayama Prefecture, Hyogo Prefecture | ￥810 |
| Chugoku and Shikoku | Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture, Tottori Prefecture, Shimane Prefecture, Kagawa Prefecture, Tokushima Prefecture, Ehime Prefecture, Kochi Prefecture | ￥910 |
| Kyushu | Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Kumamoto Prefecture, Oita Prefecture, Miyazaki Prefecture, Kagoshima Prefecture | ￥1,110 |
| Okinawa | Okinawa Prefecture | ￥1,410 |
Can I have one order delivered to multiple addresses?
We are sorry, but you cannot specify more than one delivery address in one order. If you would like to have your items delivered to multiple addresses, please place a separate order for each delivery address.
I would like to change the delivery date/time.
We regret that we cannot change the shipping address, add products, or cancel an order after it has been confirmed.
What happens to my package if I am not there at the specified delivery time?
If you are not at home, the delivery company driver will leave a notice of absence in your mailbox. You can request redelivery by specifying a new date, time, and location when you can receive the package.
Can you issue me an itemized statement?
Yes, it is possible. If the orderer and the recipient are the same, the invoice will be included in the package. If the orderer and the recipient are different (such as in the case of a gift order), the invoice will be sent to the orderer.
<A. Payment Method>
What kind of payment is available?
The following payment methods are available: ・Credit card (VISA/MASTER/DC/JCB *One-time payment only) ・Cash on delivery (COD fee applies)
Can I issue a statement for credit card payments?
Since all payments are made electronically, we do not provide credit card receipts. Please refer to your card company's statement for details of your transactions.
<A. About Membership Registration>
I would like to confirm/change my registration details.
After logging in to the member login page, you can edit your information from the "My Account" page.
I want to subscribe/unsubscribe to the email newsletter.
You can sign up for the e-mail newsletter from this page.
<A. About points and coupons>
When will points be awarded?
After the product is shipped, you will receive 5% of the product price as points. (If a product is returned, the amount will be revised.)
I want to know how to use points.
When purchasing products, you can use your points as a discount, with 1 point being worth 1 yen.
I want to check my accumulated points.
After logging in, you can check it on the "My Account" page.
Do points have an expiration date?
There is no expiration date for points. However, we may issue points or coupons with an expiration date.
What happens to my points when I use points or coupons?
The amount awarded as points will be the product price minus points and coupons used.
How do I use a coupon code?
On the shopping cart page, there is a space to enter your coupon code. If you enter a valid coupon code, the payment amount will change, so please check.